Since the same questions come up with every inquiry and booking, we are hereby writing a small summary of the most frequently asked questions and will also update them weekly.
Across the Balearic Islands, 45 state-run PCR tests were positive (17 fewer than yesterday). There is no corona-related death to complain about. 61 infected people could be classified as recovered.
2 positive PCR tests were reported in Ibiza. 75 infected people are in quarantine at home (1 more than yesterday). There are also 11 patients in the clinics (5 fewer than yesterday). 5 patients are in the intensive care unit.
Formentera reports 0 positive PCR tests. There are 12 people in home isolation.
Today 98 actively infected people are reported on our two islands (4 fewer than yesterday).
Questions: 1, What if Spain has a new lockdown and you cannot enter?
Answer 1: According to international travel law, the service cannot be provided and 100% of the costs must be reimbursed!
Question 2: What happens if my country of departure has a lockdown and what is the legal situation in the event of a travel warning?
Answer 2: Normally the owner of the villa cannot assume any liability here, as he can provide the service booked in his country. Nevertheless, last year all cancellations were rebooked free of charge with our agency or booked the money back on request, although many owners were legally able to withhold the money or demand the full amount. But we and the owners want satisfied customers. This case is now taken over by the new corona travel insurance from the Hansemerkur, even with the travel warning and many owners can also set their own cancellation conditions on request, which are fair for everyone.
Question 3: How will the situation be with Corona in Ibiza in summer 2021?
Answer 3: Unfortunately we are not clairvoyant. But at the moment the outdoor terraces of the restaurants are open again since March 15th, 2021 and 6 people from 2 households can come together. The current travel warning has been completely lifted for the Balearic Islands. We hope it stays that way.
Question 4: Can the cancellation policy be adjusted?
Answer 4: We can, after consultation with each individual house owner, adjust the general cancellation conditions individually. We only ask about this when you have found a suitable property, but generally all owners are ready for it.
We recommend taking out travel cancellation insurance and corona travel protection for Germany, Austria and Switzerland with the insurer Hanse Merkur so that you are covered in the event of illness and other unforeseeable failures (including Covid and travel warnings).
Link (Germany): https://www.hmrv.de/corona-reiseschutz
Link (Switzerland): https://www.hansemerkur.ch/corona-reiseschutz
In the case of cancellations made at least 2 months before the planned arrival date, the deposit for further reservations within the same and following year for the same holiday property will be offset.
Cancellation fees under 2 months:
60 to 45 days 50% of the total amount
45 to 14 days 70%
13 to 1 day 90%
With NO-Show 100% minus the final cleaning
If we or you find another guest for the canceled time, you will
of course, 100% of the time booked is paid out. Rebookings are free of charge and we charge a flat rate of € 250 for reversals (other agencies charge € 500) for our service costs.
The Dr. Marí in Ibiza Town does PCR tests every day, including Sundays and public holidays. The test result is available 24 hours later (110 euros) or express (140 euros) in less than 12 hours (as required by the Netherlands). By email or on paper in English or Spanish. Rapid antigen tests cost 40 euros. Appointment for tests: 971 310 011 from 8 a.m. to 8 p.m. or WhatsApp 664 448 713. Currently still in Ibiza Town: Carrer d’Anibal 11. From around April 7th in the new Covid laboratory in Calle Aragón 38, 07800 also in Ibiza -City.
The Biofarma laboratory also carries out tests by appointment by telephone. There the PCR test costs 120 euros, the result is presented in Spanish or English. You get an appointment in the morning and the result in the afternoon (Saturday noon). Rapid antigen tests cost 45 euros. Monday to Friday 8.30 a.m. to 4 p.m. and 5 p.m. to 7.30 p.m., Saturday 9 a.m. to 1 p.m. As a rule, the test result is available in 6 hours. Phone: 971 300 001 or WhatsApp 672 322 679 to make an appointment. Avenida d’Isidor Macabich, 27, 1ª. Opening times 8.30 a.m. to 1.30 p.m. and 5 p.m. to 7.30 p.m., 07800 Eivissa.
The international private clinic “Policlínica Nuestra Señora del Rosario” offers the test for 120 euros. There you need 24 hours until the result is available, even on weekends. You can get the result in Spanish and English via the app on your mobile phone. The rapid antigen test costs 40 euros. Appointments by telephone on 971 302 354 (option 1 Spanish, 2 Catalan, 3 English). Address: Vía Romana s / n. 07800 Ibiza town.
Dr. Renate Paelz in Santa Eulària carries out the PCR test for 150 euros. She takes samples from the nose or throat, and a saliva test in children. The result in English comes on the same day. Rapid antigen tests (only possible with a nasal swab) cost 60 euros in the practice or 80 euros in the laboratory (several hours). Monday to Saturday. Make an appointment at 696 693 061. C. Algemesí, 2, 07840 Santa Eulària.
Dr. Christoph Giwer in Sant Carles carries out the PCR test. Costs 120 euros. Appointments are Monday to Friday and the result is available on the same day. The rapid antigen test costs 45 euros for him. Telephone 971 326 952. Opening times: Monday to Friday 10 a.m. to 1 p.m., Monday, Tuesday and Thursday 5 p.m. to 7 p.m. Ses Oliveres de Peralta, local 19-20, Sant Carles.
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